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Privacy Policy

Effective Date: [Insert Date]

At Pet Haven Boutique, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit or make a purchase from our website, as well as how we work with third-party suppliers (dropshipping partners) to fulfill your orders.

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1. Information We Collect
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We collect the following types of information to provide and improve our services:

  • Personal Information: When you make a purchase, create an account, or contact us, we may collect your name, email address, shipping address, phone number, and payment details.

  • Order Information: Details about the products you purchase, including item name, price, and quantity.

  • Device Information: We automatically collect certain data about your device, such as your IP address, browser type, time zone, and cookies, when you visit our website.

  • Usage Information: This includes how you navigate and interact with our website, which helps us improve your user experience.

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2. How We Use Your Information
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The information we collect is used in the following ways:

  • To Fulfill Orders: Your personal and order information is shared with third-party dropshipping suppliers so that they can process and ship your order directly to you.

  • To Improve Customer Service: We use your information to respond to your inquiries, process refunds, and resolve any issues.

  • To Personalize Your Experience: We may use cookies and analytics to tailor content and recommendations to your interests.

  • For Marketing: With your consent, we may send you promotional emails about new products, special offers, or other updates. You can opt out of these communications at any time.

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3. Sharing Your Information
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We respect your privacy and will never sell or trade your personal information. However, we do share your information with third parties to provide the services you expect from us:

  • Dropshipping Suppliers: We work with third-party suppliers who fulfill and ship your orders. They will only receive the necessary information (name, shipping address, and order details) to process your order.

  • Service Providers: We may share your data with service providers who assist us with payment processing, order fulfillment, website analytics, and marketing.

  • Legal Requirements: We may disclose your personal information if required by law, or if we believe such action is necessary to comply with legal processes or protect our rights.

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4. Data Security
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We take the security of your personal information seriously and have implemented appropriate measures, such as encryption and secure payment gateways, to safeguard your data from unauthorized access or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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5. Cookies and Tracking Technologies
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We use cookies and similar tracking technologies to enhance your browsing experience. Cookies allow us to:

  • Remember your login details for future visits.

  • Analyze website traffic and user behavior to improve site performance.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used, but some website functionality may be affected if you do so.

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6. Your Rights
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As a user, you have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal data we hold about you and ask for corrections if necessary.

  • Data Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., legal requirements or ongoing transactions).

  • Opting Out: You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any of our emails.

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7. Third-Party Links
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Our website may contain links to third-party websites, such as our dropshipping suppliers or other services. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies.

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8. Changes to This Privacy Policy
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We reserve the right to update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised "Effective Date."

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9. Contact Us
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If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Return & Refund Policy

At Pet Haven Boutique your satisfaction is our priority. Since we use dropshipping suppliers to fulfill orders, our return process may differ from traditional stores. Please review the following policy to understand how returns and refunds are handled.

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1. Eligibility for Returns
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You can request a return within 30 days of receiving your order if the following conditions are met:

  • The item is unused, in its original condition, and in the original packaging.

  • The item is not a perishable good (e.g., pet food, treats, or supplements).

  • The item was not custom-made or personalized.

  • Clearance or sale items cannot be returned unless defective.

Important: Due to the nature of dropshipping, returns may need to be shipped back to our supplier, which could affect return times and costs.

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2. How to Initiate a Return
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To initiate a return:

  • Email us at Pethavenboutique@gmail.com with your order number, the reason for the return, and photos of the product (if applicable).

  • We will contact the dropshipping supplier and provide you with return instructions, including where to send the item.

  • Please Note: You may be responsible for return shipping costs, depending on the supplier's policies.

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3. Return Shipping Costs
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  • If the return is due to our error (e.g., incorrect or damaged item), we will cover the return shipping.

  • If the return is due to a change of mind or other non-defective reasons, you are responsible for return shipping fees, which may vary based on the supplier's location.

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4. Refunds
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Once your returned item is received and inspected by the supplier:

  • We will notify you about the approval or rejection of your refund.

  • If approved, the refund will be processed and applied to your original payment method within 10-15 business days.

  • Shipping costs from the original order are non-refundable unless the item was incorrect or damaged upon arrival.

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5. Exchanges
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Exchanges for defective or damaged items are handled on a case-by-case basis. Please contact us at pethavenboutique@gmail.com with details and photos of the issue within 7 days of receiving your order. If eligible, we will coordinate an exchange with the dropshipping supplier.

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6. Non-returnable Items
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For health and safety reasons, we cannot accept returns on the following items:

  • Perishable goods like pet food, treats, and supplements.

  • Personalized or custom-made items.

  • Gift cards or digital products.

  • Clearance or final sale items.

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7. Damaged or Incorrect Items
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If you receive a damaged or incorrect item, please email us at pethavenboutique@gmail.com within 48 hours of delivery, including photos of the product and packaging. We will work with the supplier to resolve the issue and provide a replacement or refund.

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8. Processing Time
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Please note that return processing times may vary depending on the dropshipping supplier's location and return procedures. We will keep you updated throughout the process.

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9. Customer Support
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For any questions about returns, refunds, or exchanges, please reach out to our support team at pethavenboutique@gmail.com or call 305-607-0857. We're here to help!

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